• Subscriptions are billed monthly in advance on the same calendar date each month. • Payments are processed securely through Stripe, our trusted payment platform. • You’ll receive a secure link to complete your payment and subscribe to your monthly subscription. • Your first payment will include a one-time £20 Skin Setup fee, which covers your personalised skin prep, product planning, and homecare products. • Payments must be made on time to keep your subscription active and to schedule your monthly facial. • Subscription fees are non-refundable once billed.

• A minimum 3-month commitment is required for all subscriptions. • Early cancellations are not eligible for refunds or product returns.

• You’ll receive one facial treatment per month as part of your subscription. • Appointments must be booked within the billing cycle; unused sessions do not roll overto the following month. • Rescheduling is allowed with at least 48 hours’ notice. One reschedule is permitted per cycle; additional changes may incur a £10 fee. • Late cancellations (less than 48 hours) or no-shows will result in the loss of that month’s session.

• Homecare skincare products included in your subscription cannot be exchanged or refunded. • Products are given based on your skin’s needs and may vary from month to month after your skin analysis

• Subscriptions are for personal use only and may not be shared, transferred, or gifted to others.

• After the 3-month minimum, you may cancel at any time with at least 7 days’ noticebefore your next billing date. • To cancel or pause your subscription, please email or contact me directly via our contact number